SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Miraeda (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://miraeda.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everybody got it. Shipping and delivery is excellent. The dog took it well. In the photo 100 cm. Labrador puppy 2 months.
great thanks very fast shipping also
Perfect my princess and happy in her new basket
It's been a week. I do not advise ordering with the help of the PDP issue point, it is very uncomfortable. Lounchok uzhobny, beautiful, cat immediately liked, sleeps there with pleasure. Packed all was well
Product meets expectations my dog is very happy product soft to the touch to see now in the time arrived quickly within 3 weeks which is very reasonable I recommend and think to take for my cats
I took a 60 cm bed for cats. Lysom really liked, the rest of the cats while watching)) it's round, the photo looks a little different because. Cover the cat to her) came very quickly, tracked
I arrive very fast the doggy adapted just as he arrived he likes his bed very much and plays with the fringe likes him very much I think it's a good product
Very fast delivery to Moscow in a week! For Chihuahua, 2,5 kg took 50 cm and came out just right. Looks great, very soft and fluffy bed! Advise!
Beautiful perfect in the description
I love it exactly as in the photo it deserves the price you pay very soft my kittens are medium size and fit perfectly has arrived before the 10 days you put
The order came quickly with the courier to the door, the bed is good and soft but the cat does not sleep in it yet! We will train
Cool bed, the cat really liked it, now only in it and sleeps) fast delivery
Super everything and very comfortable I recommend for the price is really good
Everything is super! My best buy on Ali! Very fast delivery, to Germany in 2 weeks has come, and all the time has come! The dog is delighted))) very soft bed, odorless! I advise everyone!!
Pts soft cool bed, she wanted this: D Thank you! Our cupcake is delighted)
The bed is good, pleasant to the touch, soft) the inner pillow is sewn. Muffin checked.
lovely soft quality. very quick delivery! perfect
As. in description, dark gray
Fast shipping and delivery. Posłanie can not presents ideally as picture, but puppy and so satisfied. Are the most important. Despite the sharp ząbków, hair not yet fruwają. Recommend
Arriv gotten quite happy with it! As expected!