SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Miraeda (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://miraeda.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Most, most, the best massager. The best store and store. I highly recommend to everyone. Don't think about it. I have problems with the spine and neck, I tried on myself, I do my job for 1000 percent, power is good, landing is excellent. Delivery was just over 2 weeks. To my country it is super fast delivery. Thank you very much to the seller for the excellent goods⭐⭐⭐⭐⭐
Product spectacular, material very good, features excellent, recommend it to everyone, for both sporting that for those muscle aches and relaxes pure
Awesome!!!!!!!! Great product, well packaged, works amazingly well. Very happy.
According to oczekiwaniami
very fast shipping. work well
Excellent value product. Fit and finish is good at price point. Teal color looks good and soft touch feel is nice. Best aspect by far is motor and drivetrain; smooth, quiet, balanced, solid and forceful. The motor is brushless and responds to force so adding pressure does not make it slow down.
So far this is great, though it did take a little longer to arrive than the suggested date.......... I would recommend this store......
works great. as described. great color. no extra words are needed. didn't check battery life. need more use time for it.
Amazing store is really nice and very quick in getting back with any questions
Top, super fast delivery
great massage gun. works well after sports to help relieve sore muscles.
Perfect product, super fast shipping.
Excellent product, many levels of power, great adapters for different body parts, satisfaction, i hope battery will last 60min at least.
Very impressed with the quality, it has already worked a sizeable knot out of my leg muscle. Battery came charged and have only charged it once in a month and use it daliy. Great but if kit and is a fraction of the cost in the uk
You have to buy this one
все отлично. получил в течение 2 недель в Израиле, пока все работает, спасибо, рекомендую, реально стоит
super fast delivery...paid extra unfortunately for customs fees cause via DHL..but apart from that, all else is good...
very good product Powerful but fairly quiet to operate
Really great store! Will buy from that store again!