SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Miraeda (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://miraeda.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent arrived in 40 days, it is very fine and well done, it has the sterling silver brand S925
The chain is very gentle and beautiful. Thin and elegant. Recommend. Especially girls
Fast delivery, a nice thin chain, a good lock, like.
Very effective chain, you can wear it as an independent necklace, even without a pendant. A little stuck links, though, you have to align to lie beautifully. Came in three weeks, in Ukraine delivered a new mail.
Love it
The chain is beautiful! Very tender. The test is worth it. Delivery fast! The store as a gift put earrings (last photo), thank you very much!)))
Very nice chain- seems like real silver... I am wearing it so we will see ;)- great shipping speed!
Love it it doesn't pull my hair and came fast :) I'm wearing the smallest size. Will order more from the store
Пришло за 3 недели до Мурманской области, качество отличное. Единственное цепочки надо было брать длиннее. Спасибо продавцу, рекомендую
As described, very high quality and beautiful. Ordered three pendants and three chains, and they all look great.
Доставка три недели в Ростов-на-Дону. Соответствует фото и описанию. Довольна!
Pretty and shiney
очень довольна спасибо, пришла очень быстро
Заказала цепочку с крестиком 6 июля, пришло 21 июля, очень быстро! Крестик заказала дочке, у меня такой есть, ношу уже полгода, тоже с этого магазина. Не чернеет, отличное качество. Цепочка очень красивая, изящная, ещё другого плетения закажу. На фотографии на цепочке мой крестик, который ношу пол года, рядом крестик который только что пришел. В сравнении могу сказать, немножко сошел изначальный блеск, но не потемнело, остался серебристого цвета. Камешки тоже блестят. Мне очень нравится этот магазин, рекомендую совершать покупки в этом магазине!!!
I liked the chain. The pendant in another store bought. Thin.
208,57 S Beautiful chain Advise If it gets dark, I'll add a tip.
This is the second chain from this store, it is very gentle, I am very pleased with it. Sample 925 is worth. Everything matches the description. Thank you very much to the store. Store recommend and will return again for decorations;)
Great! I love it
I reached the parcel to Yekaterinburg in two weeks. The chain is thin, shiny. Took the most, there is a test. For a pendant or cross most it.
Unrealistically beautiful weaving. Recommend for purchase!